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Shipping

Shipping Policy — Dosed Beauty

 

 

Last updated: [24/11/25]

 

Thank you for shopping with Dosed Beauty. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

 

 

 

1. Order Processing Time

 

 

All orders are processed Monday–Friday, excluding UK public holidays.

 

  • Standard processing time: 1–3 business days

  • During peak periods (sales, holidays): 3–7 business days

  • You will receive a confirmation email once your order has been dispatched.

 

 

Orders placed on weekends or holidays will be processed the next business day.

 

 

 

2. UK Shipping

 

 

 

Standard UK Delivery

 

 

  • Delivery Time: 2–5 business days

  • Carrier: Royal Mail or other trusted couriers

  • Tracking Included: Yes

 

 

 

Express UK Delivery

 

 

  • Delivery Time: 1–2 business days

  • Tracking Included: Yes

 

 

Shipping fees are calculated at checkout based on weight and location.

 

 

 

3. International Shipping

 

 

Dosed Beauty offers worldwide shipping.

 

 

International Delivery Times

 

 

  • Europe: 5–10 business days

  • USA & Canada: 7–14 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of World: 7–21 business days

 

 

Delivery times may vary based on customs procedures and local postal services.

 

 

Customs, Duties & Taxes

 

 

International customers are responsible for any:

 

  • Import duties

  • Customs charges

  • Local taxes

 

 

We cannot refund or replace items refused or returned due to unpaid customs fees.

 

 

 

4. Shipping Costs

 

 

Shipping fees are automatically calculated at checkout based on:

 

  • Destination country

  • Order weight/size

  • Chosen delivery method

 

 

Any promotions or free shipping offers will be clearly shown at checkout.

 

 

 

5. Order Tracking

 

 

Once your order has shipped, you will receive an email with:

 

  • Tracking number

  • Courier information

  • Link to track your parcel in real time

 

 

Tracking updates may take up to 24–48 hours to appear.

 

 

 

6. Incorrect Address / Delivery Issues

 

 

Customers are responsible for providing accurate shipping information.

 

Dosed Beauty is not responsible for:

 

  • Delays due to incorrect addresses

  • Packages returned due to delivery failure

  • Lost or stolen parcels marked as “delivered”

 

 

Please contact the courier directly for delivery disputes.

 

If your order is returned to us due to an incorrect address, you may:

 

  • Pay for re-shipment

  • Request a refund (minus shipping costs)

 

 

 

 

7. Lost or Missing Packages

 

 

If your tracking number shows “delivered” but you have not received your package:

 

  1. Check with neighbours or building management

  2. Contact the courier directly

  3. Email us if further assistance is needed

 

 

We cannot refund or replace orders marked as successfully delivered.

 

 

 

8. Damaged or Missing Items

 

 

If your order arrives damaged or incomplete:

 

  • Email us within 48 hours of delivery

  • Include your order number and photos of the issue

 

 

We will assist with a replacement or resolution.

 

 

 

9. Pre-Orders

 

 

If you purchase pre-order items:

 

  • Shipping dates will be shown on the product page

  • Your full order may ship together unless stated otherwise

 

 

 

 

10. Contact Us

 

 

For any shipping questions or concerns, please contact us:

 

 info@dosedbeauty.co.uk

 London, United Kingdom

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